/* CRM 82X — theo brand 82X 2026 (Tech/Hologram): Cobalt 20% · Đỏ 10% (CTA/nhấn) · Trắng/Bạc + hologram 70% */
:root{
  --cobalt:#0620B6; --cobalt-deep:#041580; --cobalt-soft:#E8EBFB; --cobalt-line:#C9D0F5;
  --red:#EA2229; --red-deep:#C91920; --red-soft:#FDE8E9;
  --silver:#C0C0C0; --silver-light:#E8E8E8; --paper:#F6F7FB; --white:#fff;
  --ink:#0B1033; --ink-2:#3A4068; --muted:#6B7092;
  --good:#0E8A5F; --good-soft:#E3F5EE; --warn:#B26A00; --warn-soft:#FFF3DC;
  --holo:linear-gradient(135deg,#B8D4E3 0%,#D4C5E2 50%,#E8D5C4 100%);
  --head:'El Messiri',Georgia,serif; --body:'Darker Grotesque',system-ui,-apple-system,'Segoe UI',sans-serif;
  --r:14px; --r-sm:10px; --sh:0 1px 2px rgba(6,32,182,.06),0 6px 20px rgba(6,32,182,.06);
}
*{box-sizing:border-box}
html,body{margin:0;background:var(--paper);color:var(--ink);font-family:var(--body);font-size:18px;font-weight:500;line-height:1.35;-webkit-font-smoothing:antialiased}
button,input,select,textarea{font:inherit;color:inherit}
h1,h2,h3{font-family:var(--head);font-weight:600;margin:0;letter-spacing:.005em}
.num{font-variant-numeric:tabular-nums;font-weight:700}
.muted{color:var(--muted)} .small{font-size:15px} .tiny{font-size:13.5px}
a{color:var(--cobalt)}

/* ---------- top bar ---------- */
.top{position:sticky;top:0;z-index:20;background:var(--cobalt);color:#fff;display:flex;align-items:center;gap:14px;padding:10px clamp(12px,3vw,24px);padding-top:max(10px,env(safe-area-inset-top))}
.top img{width:38px;height:38px;border-radius:50%;background:#fff}
.top .brand{display:flex;flex-direction:column;line-height:1.05}
.top .brand b{font-family:var(--head);font-size:20px;font-weight:600}
.top .brand span{font-size:14px;opacity:.8;font-weight:600;letter-spacing:.06em;text-transform:uppercase}
.top nav{display:flex;gap:4px;margin-left:auto;flex-wrap:wrap}
.top nav button{background:transparent;border:0;color:#fff;opacity:.75;padding:7px 12px;border-radius:999px;cursor:pointer;font-weight:700;font-size:16px}
.top nav button.on{opacity:1;background:rgba(255,255,255,.16)}
.top .who{font-size:15px;opacity:.9;white-space:nowrap}
.top .who button{background:none;border:1px solid rgba(255,255,255,.4);color:#fff;border-radius:999px;padding:3px 10px;margin-left:6px;cursor:pointer;font-size:14px;font-weight:700}
.holo-line{height:4px;background:var(--holo)}

main{max-width:1320px;margin:0 auto;padding:16px clamp(10px,2.5vw,24px) 40px}

/* ---------- KPI strip ---------- */
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,160px),1fr));gap:10px;margin-bottom:14px}
.kpi{background:var(--white);border:1px solid var(--silver-light);border-radius:var(--r);padding:10px 14px;box-shadow:var(--sh)}
.kpi .l{font-size:14px;color:var(--muted);font-weight:700;text-transform:uppercase;letter-spacing:.05em}
.kpi .v{font-size:30px;font-weight:800;color:var(--cobalt);line-height:1.1;font-variant-numeric:tabular-nums}
.kpi .h{font-size:14px;color:var(--muted)}
.kpi.alert .v{color:var(--red)}

/* ---------- layout ---------- */
.split{display:grid;grid-template-columns:minmax(300px,4fr) minmax(0,8fr);gap:14px;align-items:start}
@media (max-width:900px){.split{grid-template-columns:1fr}.split.has-sel .listcol{display:none}.split:not(.has-sel) .detail{display:none}}
.card{background:var(--white);border:1px solid var(--silver-light);border-radius:var(--r);box-shadow:var(--sh)}
.pad{padding:14px 16px}

/* ---------- queue ---------- */
.listcol{overflow:hidden}
.listhead{display:flex;gap:8px;padding:12px 14px;border-bottom:1px solid var(--silver-light);align-items:center}
.search{flex:1;border:1px solid var(--silver);border-radius:999px;padding:8px 14px;background:var(--paper);outline:none;min-width:0}
.search:focus{border-color:var(--cobalt);background:#fff}
.qlist{max-height:calc(100vh - 250px);overflow:auto}
@media (max-width:900px){.qlist{max-height:none}}
.qi{display:grid;grid-template-columns:auto 1fr auto;gap:10px;align-items:center;padding:11px 14px;border-bottom:1px solid var(--silver-light);cursor:pointer;background:none;border-left:0;border-right:0;border-top:0;width:100%;text-align:left}
.qi:hover{background:var(--cobalt-soft)}
.qi.sel{background:var(--cobalt-soft);box-shadow:inset 4px 0 0 var(--cobalt)}
.qi.done{opacity:.55}
.av{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;font-family:var(--head);font-weight:700;color:var(--cobalt);background:var(--cobalt-soft);border:1px solid var(--cobalt-line)}
.qn{font-weight:800;font-size:18px;line-height:1.15}
.qm{font-size:15px;color:var(--muted)}
.qr{text-align:right;font-size:14px}
.empty{padding:28px;text-align:center;color:var(--muted)}

/* ---------- badges & buttons ---------- */
.bdg{display:inline-flex;align-items:center;gap:4px;border-radius:999px;padding:1px 9px;font-size:14px;font-weight:800;white-space:nowrap;border:1px solid transparent}
.bdg.cob{background:var(--cobalt-soft);color:var(--cobalt);border-color:var(--cobalt-line)}
.bdg.red{background:var(--red-soft);color:var(--red-deep)}
.bdg.good{background:var(--good-soft);color:var(--good)}
.bdg.warn{background:var(--warn-soft);color:var(--warn)}
.bdg.sil{background:var(--silver-light);color:var(--ink-2)}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border-radius:999px;border:1px solid var(--cobalt);background:#fff;color:var(--cobalt);padding:8px 16px;font-weight:800;cursor:pointer;font-size:17px;text-decoration:none;min-height:42px}
.btn:hover{background:var(--cobalt-soft)}
.btn.pri{background:var(--cobalt);color:#fff}
.btn.pri:hover{background:var(--cobalt-deep)}
.btn.cta{background:var(--red);border-color:var(--red);color:#fff}
.btn.cta:hover{background:var(--red-deep)}
.btn.ghost{border-color:var(--silver);color:var(--ink-2)}
.btn.sm{padding:4px 12px;min-height:34px;font-size:15px}
.btn[disabled]{opacity:.5;cursor:not-allowed}
.row{display:flex;gap:8px;flex-wrap:wrap;align-items:center}

/* ---------- detail ---------- */
.detail{display:flex;flex-direction:column;gap:14px}
.dh{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap;align-items:flex-start}
.dh h2{font-size:clamp(24px,3vw,30px);line-height:1.1}
.back{display:none}
@media (max-width:900px){.back{display:inline-flex}}
.facts{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,140px),1fr));gap:8px}
.fact{border:1px solid var(--silver-light);border-radius:var(--r-sm);padding:8px 12px;background:var(--paper)}
.fact b{display:block;font-size:20px;font-variant-numeric:tabular-nums;color:var(--ink)}
.fact span{font-size:14px;color:var(--muted);font-weight:600}
.fact.hl{background:var(--cobalt);border-color:var(--cobalt)} .fact.hl b,.fact.hl span{color:#fff}
.fact.late{background:var(--red-soft);border-color:#f6c4c6} .fact.late b{color:var(--red-deep)}
.lastbox{border-left:4px solid var(--cobalt);background:var(--cobalt-soft);border-radius:0 var(--r-sm) var(--r-sm) 0;padding:10px 14px}
.lastbox.none{border-color:var(--silver);background:var(--paper)}
.pin{border:1px dashed #E3B35C;background:var(--warn-soft);border-radius:var(--r-sm);padding:7px 12px;font-size:16px}
.doctor{display:flex;gap:10px;align-items:center;border:1px solid var(--silver-light);border-radius:var(--r-sm);padding:8px 12px}
.doctor.on{border-color:var(--red);background:var(--red-soft)}
.script{position:relative;border-radius:var(--r);padding:14px 16px;background:#fff;border:1px solid var(--cobalt-line);font-size:18px;line-height:1.5;white-space:pre-wrap}
.script::before{content:"";position:absolute;inset:0 0 auto 0;height:4px;border-radius:var(--r) var(--r) 0 0;background:var(--holo)}
.script .ph{background:var(--warn-soft);border-radius:4px;padding:0 3px;color:var(--warn);font-weight:700}
.label{font-size:14px;font-weight:800;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);margin-bottom:5px}

.tabs{display:flex;gap:2px;border-bottom:2px solid var(--silver-light);overflow-x:auto}
.tabs button{background:none;border:0;border-bottom:3px solid transparent;margin-bottom:-2px;padding:8px 12px;color:var(--muted);font-weight:800;cursor:pointer;white-space:nowrap;font-size:17px}
.tabs button.on{color:var(--cobalt);border-color:var(--cobalt)}

.ord,.tli{display:grid;grid-template-columns:78px 1fr auto;gap:10px;padding:10px 0;border-bottom:1px solid var(--silver-light);font-size:16px}
.tli{grid-template-columns:78px 1fr}
.ord.x{opacity:.5}
.ord time,.tli time{color:var(--muted);font-variant-numeric:tabular-nums;font-weight:700}
.chips{display:flex;flex-wrap:wrap;gap:5px;margin-top:4px}
.chip{border:1px solid var(--silver);border-radius:999px;padding:1px 10px;font-size:15px;background:#fff;font-weight:600}
button.chip{cursor:pointer}
.chip.on{background:var(--cobalt);color:#fff;border-color:var(--cobalt)}
.src{font-size:12.5px;font-weight:800;text-transform:uppercase;letter-spacing:.06em;color:var(--muted)}
.tli.crm{background:linear-gradient(90deg,var(--cobalt-soft),transparent 70%)}

/* ---------- form ---------- */
.form{display:flex;flex-direction:column;gap:12px}
.inp,.sel,.ta{width:100%;border:1px solid var(--silver);border-radius:var(--r-sm);padding:9px 12px;background:#fff;outline:none}
.inp:focus,.sel:focus,.ta:focus{border-color:var(--cobalt);box-shadow:0 0 0 3px var(--cobalt-soft)}
.ta{min-height:76px;resize:vertical}
.codes{display:flex;flex-wrap:wrap;gap:6px}
.codes button{border:1px solid var(--cobalt-line);background:#fff;border-radius:999px;padding:5px 12px;cursor:pointer;font-weight:700;font-size:15.5px}
.codes button.on{background:var(--cobalt);color:#fff;border-color:var(--cobalt)}
.seg{display:inline-flex;border:1px solid var(--cobalt);border-radius:999px;overflow:hidden}
.seg button{border:0;background:#fff;color:var(--cobalt);padding:6px 16px;font-weight:800;cursor:pointer}
.seg button.on{background:var(--cobalt);color:#fff}
.warnbox{border-radius:var(--r-sm);padding:9px 12px;font-size:16px}
.warnbox.red{background:var(--red-soft);color:var(--red-deep);border:1px solid #f6c4c6}
.warnbox.blue{background:var(--cobalt-soft);border:1px solid var(--cobalt-line)}
.grid2{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,220px),1fr));gap:12px}
.err{color:var(--red-deep);font-weight:700}

/* ---------- playbook / team ---------- */
.pb{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,360px),1fr));gap:14px}
.tbl{width:100%;border-collapse:collapse;font-size:16px}
.tbl th{text-align:left;font-size:13.5px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);border-bottom:2px solid var(--silver-light);padding:6px 8px}
.tbl td{border-bottom:1px solid var(--silver-light);padding:7px 8px;vertical-align:top}
.tbl td.n{text-align:right;font-variant-numeric:tabular-nums;font-weight:700}
.tw{overflow-x:auto}
details.obj{border-bottom:1px solid var(--silver-light);padding:8px 0}
details.obj summary{cursor:pointer;font-weight:700}
.gl{border:1px solid var(--cobalt-line);border-radius:var(--r);padding:12px 14px;margin-bottom:10px}
.gl pre{white-space:pre-wrap;font-family:var(--body);font-size:17px;margin:6px 0 0}

/* ---------- login ---------- */
.login{min-height:100vh;display:grid;place-items:center;background:var(--holo);padding:20px}
.login .card{width:min(420px,100%);padding:28px 26px;text-align:center}
.login img{width:84px;height:84px;margin-bottom:8px}
.login h1{font-size:30px;color:var(--cobalt)}
.login .form{text-align:left;margin-top:18px}
.pinput{letter-spacing:.5em;font-size:26px;text-align:center;font-weight:800}

#toast{position:fixed;left:50%;bottom:22px;transform:translateX(-50%) translateY(200%);opacity:0;background:var(--ink);color:#fff;padding:10px 18px;border-radius:999px;font-weight:700;transition:transform .25s;z-index:50;max-width:92vw}
#toast.show{transform:translateX(-50%) translateY(0);opacity:1}
#toast.bad{background:var(--red)}
@media (prefers-reduced-motion:reduce){*{transition:none!important}}

@media (max-width:640px){
  .top{flex-wrap:wrap;gap:8px 10px;padding-bottom:6px}
  .top img{width:32px;height:32px}
  .top .brand b{font-size:18px} .top .brand span{display:none}
  .top .who{margin-left:auto;font-size:14px}
  .top nav{order:3;width:100%;margin:0;flex-wrap:nowrap;overflow-x:auto}
  .top nav button{font-size:15px;padding:5px 10px;white-space:nowrap}
  .kpis{grid-template-columns:repeat(3,1fr);gap:6px}
  .kpi{padding:8px 10px} .kpi .v{font-size:24px} .kpi .l{font-size:11.5px} .kpi .h{display:none}
  .kpi:nth-child(5){display:none}
  .dh .row{width:100%} .dh .row .btn{flex:1}
  .ord{grid-template-columns:64px 1fr auto}.tli{grid-template-columns:64px 1fr}
}

/* ---------- kanban ---------- */
.board{display:grid;grid-template-columns:repeat(5,minmax(200px,1fr));gap:10px;overflow-x:auto;padding-bottom:8px;align-items:start}
.bcol{background:#EEF0F8;border:1px solid var(--silver-light);border-radius:var(--r);display:flex;flex-direction:column;min-height:180px;max-height:calc(100vh - 210px)}
.bcol header{display:flex;justify-content:space-between;align-items:center;padding:10px 12px;border-bottom:3px solid var(--cobalt-line)}
.bcol[data-col=hot] header{border-color:var(--red)} .bcol[data-col=won] header{border-color:var(--good)}
.bcol.over{outline:2px dashed var(--cobalt);outline-offset:-4px;background:var(--cobalt-soft)}
.bcards{padding:8px;display:flex;flex-direction:column;gap:8px;overflow-y:auto}
.bcard{background:#fff;border:1px solid var(--silver-light);border-radius:var(--r-sm);padding:9px 11px;box-shadow:0 1px 2px rgba(6,32,182,.06);cursor:grab;display:flex;flex-direction:column;gap:4px}
.bcard.drag{opacity:.4}
.bcard.od{border-color:var(--red);box-shadow:inset 3px 0 0 var(--red)}
.bn{font-size:17px;line-height:1.15}
.bnote{font-size:15.5px;line-height:1.3;display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden}
.bact{margin-top:2px} .bact .btn{flex:1}
.bempty{color:var(--muted);text-align:center;padding:18px 0;font-size:15px}
@media (max-width:900px){.board{grid-template-columns:repeat(5,minmax(78vw,1fr));scroll-snap-type:x mandatory}.bcol{scroll-snap-align:start;max-height:none}}
.modal{position:fixed;inset:0;background:rgba(11,16,51,.45);display:grid;place-items:center;z-index:40;padding:14px}
.mbox{width:min(560px,100%);max-height:92vh;overflow:auto}

/* ---------- Lịch sử chat (chỉ xem) ---------- */
.chatnote{font-size:14.5px;color:var(--warn);background:var(--warn-soft);border-radius:var(--r-sm);padding:7px 11px;margin-bottom:8px}
.chatbox{max-height:min(62vh,560px);overflow-y:auto;background:var(--paper);border:1px solid var(--silver-light);border-radius:var(--r);padding:10px clamp(8px,2vw,14px);display:flex;flex-direction:column;gap:6px;-webkit-overflow-scrolling:touch}
.cmore{text-align:center;padding:4px 0 8px}
.cday{align-self:center;font-size:13px;font-weight:700;color:var(--muted);background:var(--white);border:1px solid var(--silver-light);border-radius:999px;padding:2px 10px;margin:8px 0 2px}
.cmsg{display:flex;flex-direction:column;max-width:min(80%,520px)}
.cmsg.them{align-self:flex-start;align-items:flex-start}
.cmsg.me{align-self:flex-end;align-items:flex-end}
.cb{padding:7px 12px;border-radius:16px;line-height:1.3;overflow-wrap:anywhere;font-size:17px}
.cmsg.them .cb{background:var(--white);border:1px solid var(--silver-light);border-bottom-left-radius:5px}
.cmsg.me .cb{background:var(--cobalt);color:#fff;border-bottom-right-radius:5px}
.ct{white-space:pre-wrap}
.catt{font-size:14.5px;opacity:.85}
.cmsg.me .catt{color:#E8EBFB}
.cmeta{font-size:12.5px;color:var(--muted);margin:2px 6px 0}
.cch{font-weight:800;color:var(--cobalt);letter-spacing:.03em}
@media (max-width:600px){.cmsg{max-width:88%}.cb{font-size:16px}}
.split>*{min-width:0}   /* tab dài (5 tab) không được đẩy rộng trang trên điện thoại */

.cbulk{align-self:center;background:var(--silver-light,#eee);border:0;border-radius:12px;padding:5px 12px;font-size:14px;color:var(--muted,#666);cursor:pointer;max-width:95%;text-align:center}
.cnoreply{font-size:15px;background:var(--warn-soft);color:var(--warn);border-radius:var(--r-sm);padding:7px 11px;margin-bottom:8px}
.fblead{margin-top:4px;padding:6px 8px;border-radius:8px;background:color-mix(in srgb,#1877f2 10%,transparent);line-height:1.5}
.fblead .pill{font-weight:600;color:#1877f2}